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Complaints Policy

Complaints and feedback


Feedback and complaints about any element of our service can be made by sending a message in the ‘My Account’ area of the website or contacting us here, or via the e-mail address below: 

[email protected]  

Suggestions and complaints about dispensing, delivery, packaging and labelling should be directed to our Partner Pharmacy.   



34a-37 Greenhey Place 



Superintendent Pharmacist: James O’Loan GPhC: 2084549

myBMI Telephone:
01695 302 320


Unresolved pharmacy complaints can be referred to: 

The General Pharmaceutical Council 
1 Lambeth High Street 
London SE1 7JN 

Telephone: 020 7572 2322