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myBMI Republic of Ireland Customers – An Update

Apologies

First and foremost, we sincerely apologise for the abrupt unavailability of the myBMI Ireland website. We know you all have come to rely on myBMI for support on your weight loss journey, and the sudden unavailability of the website has undoubtedly caused you unnecessary stress and concern, particularly in light of the recurring nature of the Wegovy medical treatment. Just like you, we are disappointed at the current situation, which has resulted in us needing to restrict access to the website temporarily.

The situation

The medicines regulator in Ireland, the HPRA, has engaged with us to flag compliance issues related to the advertising of medicines, which we are working to correct. This should only take a few weeks. We are committed to following relevant advertising and mail-order supply rules and regulations, so our website design and customer journey will be adjusted accordingly.

Our priority remains to ensure timely access to medicines for customers on the island of Ireland. We are in ongoing discussions with the HPRA and all the relevant regulatory bodies to address concerns and explore solutions for our patients’ best interests. We apologise for the inconvenience this will undoubtedly cause, but rest assured we will continue to update you on the situation once more information is available.

Does this mean myBMI is unregulated?

Both myBMI and our Irish partner pharmacy, ePharmNI, are regulated by the relevant authorities and have passed all recent inspections.

What are my options?

We are currently not accepting new patients to ensure we maintain our good relationship with the regulators. For existing patients, we are making alternative arrangements with the regulators to continue providing service for those who have already begun their weight loss journey with us.

We kindly ask that you bear with us for a few more days until we get this solution live.