Delivery & Returns

myBMI Delivery, Returns & Refunds Policy 

Free UK Next Day Delivery on All Orders 


  • Temperature Controlled packaging used for all fridge stored medicines i.e. myBMI weekly injection.  
  • Shipped and delivered within 24 hours of Specialist approval.  


European Delivery & USA Delivery 

  • Unfortunately, we cannot ship medical products outside the UK due to legal restrictions and good practice. 
  • This restriction applies across the site currently as we take advice from our regulators regarding the license in the destination country. 


How can I track my order? 

You can check the status of your order by logging in to your account, which you’ll set up before you make your purchase. 

Once logged in to your account, you can click ‘View my Orders’ where you can track your order.  


Returns & refunds 

Cancelling your order 

Orders can be cancelled in your ‘My Account’ area up until the point at which our specialists issue the prescription. Go to your ‘My Account’ area, click on the order and then click cancel. Please note: specialists sometimes issue prescriptions within minutes or hours of an order being placed. 

If a specialist has already approved your prescription, please contact myBMI administration via the messaging system in your ‘My Account’ area, or by using the Contact Us page (please include your name or the order ID number to help us to identify the order you wish to cancel). 

Orders declined by Specialist 

If our specialists decline requests, notification emails are sent, and your payment will be refunded. Refunds take up to 5 days to show in bank accounts. Debits and refunds show as My BMI on your bank statement.  

An explanation will be posted to your ‘My Account’ area where messages can be exchanged with our specialist team. It is unusual for specialists to decline prescriptions once orders have been made unless you would be more suited to seeing a healthcare professional face to face. Consultations are structured to provide all the necessary information to allow prescriptions to be issued. 







Unwanted items can be returned within 14 working days of receipt for a full refund. You can exercise your right to cancel in writing or in another durable medium to our contact details. Items should be unopened, in their original packaging, with seals unbroken, and returned to the dispensing pharmacy. The dispensing pharmacy details will be in the ‘The pharmacy has dispensed your order’ email you will have received. Please inform myBMI administration by email at the time an item is returned 

We recommend unwanted items are returned by registered post. Customers are required to pay the cost of return postage for unwanted items. 

Unfortunately we cannot accept medicines back from customers, unless they have been provided in error. If you have side-effects with your medicine and do not wish to use them any further please dispose of them at your local Pharmacy and report your side-effects to the MHRA using the below link:  

Damaged or faulty goods 

Damaged or faulty goods can be returned for a full refund including postage costs. Please inform myBMI administration by using the Contact us page at the time faulty goods are returned including the nature of the fault, order number and your postage costs. 

Please ensure returned items are packaged safely to avoid further damage and include all the original packaging. We recommend returned items are sent registered post. Please return to the dispensing pharmacy. The dispensing pharmacy details are below 

Chemist4U (myBMI 3PL) 

35-37 Greenhey Place