You can track your parcel once it has been dispatched via the Royal mail tracking system.
Our Customer Services team is available to take calls Monday to Friday from 10:00 AM to 5:00 PM. We also respond to emails between 8:30 AM and 5:00 PM.
The cost of Mounjaro has increased due to Eli Lily increasing their prices. The supplier of Wegovy has not increased their prices, so Wegovy will remain at its current price.
You can request side effects treatment and advice on side effects in your consultations. If you can’t wait until your next consultation, you can contact us.
You must have a consultation each month before you get your prescription. Because this involves a medical prescription, it’s important that we follow proper clinical and regulatory protocols.
This also gives us a valuable opportunity to check in on your progress, discuss any challenges you may be facing during your weight loss journey, and provide personalised support where needed.
A cold chain is a carefully managed system that ensures temperature-sensitive medicines stay at the right temperature from the moment they leave the manufacturer until they reach you. This keeps your treatment safe and effective.
To achieve this, your treatment will be delivered by courier in a temperature-controlled van. It’s also packaged with cooling packs in specially designed packaging to maintain the correct temperature for up to 48 hours in total, which fully covers the delivery time. All you need to do is make sure it goes straight in the fridge.
It’s important that you’re home to receive your treatment. If the courier needs to take the package back for redelivery, or leaves it in a safe place, the cold chain may be broken. This means your treatment may no longer be safe to use.
No, you can’t choose a specific delivery date. You’ll be given a delivery timeframe, and it’s important to make sure you’re available then. If you already know you won’t be available during a certain time (for example, due to travel or other plans), you can start a consultation early to make sure you’re home for when treatment arrives.
